I provide a professional and confidential service. Client details and confidential information will not be disclosed to third parties. For safety reasons, your name and contact details will always be shared with one other person before each session.

I will work with you, with your own belongings. Any items not belonging to you can only be disposed of with the express permission of the person concerned. It is your responsibility to obtain that permission and I will not be liable for any items disposed of in error. Items to be removed from your premises, either for disposal or to other locations, will be at your own discretion. Any loss incurred through such removal will be borne by you. Disposal will not take place without your authorisation.

I will work with you to help you achieve the state of organisation and tidiness discussed during the initial consultation. You can be as involved in the process as you wish. The process may involve moving small items and some light cleaning, but does not extend to a cleaning service. For Health and Safety reasons, the moving of any heavy items will need to be discussed and facilitated separately from the normal decluttering and organising services.

If access to your home or premises is restricted or unsafe, I reserve the right to leave and to charge for lost time and expenses incurred. You must ensure that your premises are safe to work in, and you agree to disclose any circumstances with might present a risk as soon as you are aware of them.

I must be informed in advance of any other people who will be present in your premises during a session.

I have full Indemnity & Liability insurance and I am DBS verified. 

You will be responsible for obtaining from other parties (e.g. landlord, government or competent authority) any consents that may be necessary for the services to be provided.

I will always handle your possessions with care. 

I endeavor to provide a high quality service to you in carrying out my tasks. If you are unhappy at any time, please let me know.

Full prepayment of each session is required to confirm your booking. 

You are responsible for all direct costs of service including, but not limited to parking fees, congestion charges, delivery fees, and costs of additional services. These costs will be agreed in advance. Any additional costs such as storage solutions or organisational supplies, will also be agreed in advance, are charged at cost and are payable ahead of our scheduled session. Delivery of said supplies can either be made directly to you or myself and I will deliver the items on the day of your session.

Invoices will detail my charges, costs incurred, products bought and services paid for. 

I accept the following methods of payment: BACS or cash.

We both have the right to cancel a session due to unforeseen circumstances. If it is necessary to cancel, please give me as much notice as possible and I will first aim to re-schedule. Please note if you cancel with less than 48 hours notice before a session and you do not wish to re-schedule, your deposit will not be returned and you will be charged a £50 cancellation fee. If you decide to cancel an ongoing session at any point  you will be charged  for the tasks I have carried out for you up to the time I received notice, at the rate previously agreed.

Photographs/videos may be taken at the beginning of the session for planning purposes. These will be deleted after completion of the project. However, sometimes I might want to take Before/After photos for marketing purposes to showcase my work. These photos are not linked to any personal information and will not be used without your prior permission.